AJ from Calgary

I've had several windows and doors replaced by Pella over the last 10 years and have always been happy with the service, product and the installation until now. The last job involved both front and back entrances and windows; the salesman made errors in the orders so that when they were delivered, there were errors (like locks completely missing). The installers were not of the usual high standard or character- these guys seemed like Pella had hired them off casual corner. It was obvious to me that they really didn't know what they were doing. They tried to install a home depot lock in the door and knocked a big chip out of it, but just left without mentioning it, presumably hoping we wouldn't notice. The glass was also etched with some kind of chemical and blurry- again the installers left without even noting it. The exterior casing was also poorly done with large gaps.It took months of phone calls and many visits to get all the issues taken care of. No one wanted to deal with the problems and I eventually had to get hold of the owner to make things happen. The product quality has gone down and using substandard installers has damaged their reputation. With all their stuff manufactured in the States, if there is a problem, it takes ages to get replacements. I've taken my business elsewhere after this experience.

Very good experience- decided to go with these guys after reading reviews and the souring of a previously long and happy experience with another manufacturer. Very helpful with window and glass selection based on my needs and location, responsive to my need to get window manufactured and installed within a reno schedule and delivered and installed on time as promised. Even referred a stucco contractor to to some exterior patches to a wall unrelated to their work. Window looks good and is working well, so I'm happy I used them and would recommend them to friends.

Had these guys do a few small jobs at the recommendation of a neighbour and then a couple of larger ones (new furnace, bathroom rebuild). Work was just OK. They are difficult to get hold of, difficult to pin down an appointment time, they don't always keep appointments, don't follow up with unfinished work. Generally pretty frustrating to deal with if you have a job that involves more than a single simple visit and you don't like to keep taking time off work. Furnace install failed inspection 2 times, discovered that they had also let their Calgary plumbing licence lapse. Eventually called in another plumber to finish bath. Both projects have since raised the eyebrows of other plumbers- everything works OK, but no one else would have done it like that. So I wouldn't recommend them.

After the electrician I'd used for many years retired recently I searched for a new one. I called Neutech after reading their reviews and they made an appopintment at 8am the next day. The guys showed up on time, were very pleasant and obviously took great pride in their work. The replaced and old exhaust fan and discovered that it was not vented outside, so installed the correct vent. Added some lights, fixed some ugly looking wiring and discovered a few hidden gems of illegal wiring hidden in the walls and attic as usually happens in my old house. They brought all these to my attention, explained how they would like to fix them and spent the time and effort to do it properly. At the end of the day they cleaned up everything. I cant rate them highly enough- its a nice surprise to have someone show up at the appointed time, be courteous, do a very professional job and explain all the costs beforehand. I won't hesitate to use them again and might even try out their plumbing division to see if they are as good.