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I contacted several pest control companies in the area to get quotes and compare options, and finally decided on Ridall. I'm glad I did, for they provided professional and effective service, as well as peace of mind, at market price. There are different treatment options in pest control. Technicians from Ridall explained to me how each works, which one would suit my situation, how to monitor and determine if it is effective. Some other companies offer only one type of treatment, which seemed to me an overkill and would cause more serious problem than the one it is supposed to solve, but they failed to address my concern. By contrast, Ridall provided peace of mind, because they explained things fully to their clients and enabled them to gain a measure of control over their otherwise very stressful situation.

This is my first time hiring a plumber, so my review could be a reflection of my own inexperience more than the quality of the company. I selected Red Seal because it is BBB-accredited and has received good ratings at Google and HomeStars as well. I was looking for a company that is large enough to last many years, but small enough to have little overhead cost, and Red Seal seems to fit the bill. First of all, the quality of the service I received is satisfactory. The technician, David, removed a garbage disposal unit, and unclogged a slow shower drain; cleaned up the working areas nicely and left nothing behind. He also explained what was involved in the work, and politely answered all my questions about the material used and the pricing, etc. Second, the owner Alex and the office staff were also very courteous. Alex not only provided quotes over the phone, but also compared my options and made helpful suggestions based on his experience. There are rooms for improvements, however, in the area of service request tracking and management. First. the technician was late, being delayed at a previous engagement, arriving at 4pm when the scheduled time was between 2-4., and I wasn't notified of the delay until 2:50, an hour after I had called them to confirm. Second, the company mixed up my service request: I requested garburator replacement, they took it as removal. So the technician came without a new garburator and could not do the work. (I didn't want to re-book the service for another day and decided to change my request to removal instead.) These issues could have been avoided if the company had kept better track of their clients service requests, communicated and confirmed (in writing) with the client as well as the technicians sent to do the work. In summary, I'm satisfied with the work that was actually done, and would consider using their service in the future. Hopefully, my review would help them improve in the meantime.