We purchased a Samsung washer and dryer from Leons in Whitby. Our sales rep, Shawn, was great! He seemed very knowledgeable about the products and he did not try to up-sell us to make a higher commission. Instead he helped us to find a product that was the right quality and price for us. He was also able to arrange for delivery the next day. We ran into some issues with the appliance delivery; they did not call us before hand as we had been told, so our neighbor had to let them in the house. We were also told that they would move the old appliances to the curb and put the new appliances in place in the basement. Instead, they plunked the new appliances in the garage and left. It was a HUGE hassle to try to get Leons to agree to have someone come back to deliver the appliances into place properly, so after wasting a whole day on the phone with them, we called Shawn to make him aware of the situation, and he quickly arranged for the delivery guys to come back the next day. I would definitely recommend that anyone who plans to shop for appliances at Leons in Whitby asks for Shawn because we know he will take care of you, even though corporate has terrible customer service.
- Approximate cost of services:
- $2,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?