Candice

Get Movers has zero integrity and absolutely DESTROYED our belongings. Throughout the entire process, the customer service representatives, on site crew members, as well as company supervisors intentionally misguide customers and then do not return calls/emails. A complete failure in customer support. The company was notified that there was a fight between the crew members at origin that resulted in our belongings being thrown from the truck in a dispute based on lack of loading experience. The crew arrived completely unprepared with limited packing supplies and asked the customers to supply packing wrap. Not to mention the cigarette burns in our couch cushions from the crew smoking in the truck. The crew mentioned the truck from not packed properly and that he would better wrap our belongings once unloaded at the warehouse so that they could be better protects while in storage; however, this never happened. Absolutely zero respect. Completely unprofessional. The crew leader as well as a company supervisor was made aware of the damages as they were inspected and unloaded from the truck at the destination. The crew was late. We were told that there was nothing Get Movers could do because the office was closed, but don't worry since they have insurance, and to call customer service the following morning at 10AM for further instruction rather than directing us to the proper company protocols. Get Movers said we never notified the company of any damages, which ultimately resulted in our claim being denied. The allegation that we did not notify the company of damages is absolutely false as the mishandling, lack of care and respect for our belongings was acknowledged by customer service from the point of origin. This company is untrustworthy.