Great communication from the start and all the way through. I can't stress how important it is to have a clear understanding between parties. Paul and Joe were prompt and professional. Paul explained in detail the process and helped me answer a few questions I had. My last cleaning was done about 7 yrs ago and so this was much needed. You can actually hear bits and pieces being pulled through the large vacuum hose, as the pressure scrubber airline does it's job. The clothes dryer is definitely more efficient and a noticeable difference when it comes to dust settling on flat surfaces. Very happy with the service from Capps. Thank you.