Andrew in Toronto

Andrew, we do not believe that this is a fair synopsis of what took place. There were issues with your original installation, which we took full responsibility for. Replacement parts were ordered and at that time, due to global supply chain issues, and the fact that you have an American made door, you were told that the ETA for the replacement parts would be in the Summer. Your parts arrived, and were immediately installed in July as predicted. The section was brand new out of the package, and the adjustments to your tracks were made as per our discussed plan.
We are sorry that you had a negative experience. Sometimes these things unfortunately happen, but of course no one wants them to happen on their job. We do however feel that the issue is finally rectified, and all be it long. This did take place right around the time that we predicted based on shipping issues that are out of our hands.
All the best.