Reviews

8/10

We had an issue with one of our window after install It wouldnt lock Called Rita at Clera she was very nice listened to our issue Within a couple of weeks she sent an installer who fixed the window Very happy with Ritas service

Approximate cost of services:
$13,000.00
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Company Response

Dear Lisa,

Thank you so much for your kind review and the 8-stars!It was my pleasure to assist you, our goal is to provide the best services to valued customers like you. Please let me know if I can be of further assistance to you.

Warmest regards,

Rita

1/10

Paid for full frame windows did not get that. Also had to come back a second time and redo the finishing on the inside still is subpar. Very disappointing and didnt get what we paid for Nobody from the company checked at the end of all this to see how satisfied we were or if it was OK

Approximate cost of services:
$13,000.00
2 of 2 people found this review helpful.
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Company Response

Hello L Sutton,

Thank you for taking the time to provide us with your feedback. However, we are very sorry to see your 1-star and read your dissatisfaction. Clera has been in the window business for over 43 years and have provided quality products to thousands of customers. We regard our lasting presence in the industry as a testament to great products and services. It's disappointing to read that this has not been your experience. Our local branch manager informed us that you most definitely received what is indicated on your signed purchase agreement and what you paid for. Our factory custom made full frame windows for your home with new jambs, casing and brick mold. He also mentioned that he visited you 2 separate times, once the end of July and again Aug 12th and you informed him that you were happy with everything. If you still have more concerns please reach out the your local branch manager again or myself at rita@clerawindows.com. We will be happy to assist you.

Best wishes,

Rita