Dustin from Calgary

We scheduled to get our ducts/furnace cleaned. Duct/furnace cleaning staff were friendly and on-time. But that's about all that went well. During the cleaning my wife heard swearing and a lot of banging from the cleaner in the furnace room. Once cleaning was done they told us they had broken the thermo cupler in the furnace but would send a tech to fix it right away free of charge. So we paid the cleaning bill and the tech came, the tech then said in addition to the thermo coupler the gas valve was also broken but that they only broke the thermo coupler not the gas valve so we would have to pay for the gas valve fix. A quick fact check here, the furnace was working and gas valve was not broken prior to the cleaning. So apparently the gas valve magically broke from the time they finished the cleaning and when the tech showed up. The repair bill was $450 for the gas valve. I called to dispute this and they said they would talk to the tech and get back to me with how much I owed. Moments later they talked to my wife and told her she had to pay the full amount of the gas valve fix immediately or else the tech would remove the gas valve from the furnace, this was not an option as it was the middle of February and we had a 12 week old baby in the house so could not go without a furnace. Stay away people, stay far far away!!! UPDATE: I am happy to report that with further negoatiations Alberta Furnace Cleaning has refunded us the $450 repair cost. It was a bit of a striggle but in the end I believe they did the right thing.