David in London

I really liked Alex and I really like the crew. But when it came down to the final results, it really didn't make a difference to the moisture in the basement. There are still wet spots on the wall and along the floor. I'm still running a dehumidifier and I'm still running a fan to move the air. When looking at the outside of the house and discussing the work to be done there were a lot of promises of "it will be just like it is now". In reality, it wasn't. There was a patio stone section at the side of the house that was not put back at all and then I was told it couldn't be. The interlocking driveway was partially pulled up and was not repaired until I was called for a cheque and I told them the work wasn't done. There was sand and gravel spilled onto the driveway into the area they hadn't completed. Things were removed from walls to do the work - hose storage outside, a shelf in the laundry room inside - they were never replaced. Just left laying on the ground. The basement, stairs, kitchen, and mudroom had a trail of dirt and broken concrete from installing the sump pump and was never cleaned up. This work was completed last summer. I was asked to pay and to leave a review before the work was complete as promised and so I can't help but review based on that. Based on the number one goal, how much moisture is along the walls in the basement, I wouldn't do this work again. It seems as if it was ineffective for a lot of money.