KayWW

We needed our old uneven concrete basement floor dug out, levelled, waterproofed and new concrete poured. We had two on-site visits in order for the company to confirm that they could access the site properly before they provided a quote - this was a reassuring step. Once work started, communication with Ajord was excellent - he was site foreman for a few jobs so periodically popped in and out, but was always available on phone/text/email. Roman was the "concrete guy" and he is the first trades person I've worked with who took the time on day one to properly introduce himself and walk me through all of the steps of the job so that I knew what to expect - this made a massive difference to how comfortable I felt and the trust I had in his work. All of the labourers worked quickly, cleanly and professionally. I was worried about their need to use our basement window for all removal of materials, however it was protected well and no damage was done. We had an issue that some of the old concrete had not been entirely removed where it met the wall (which would have protruded out above the new floor), but once pointed out, Ajord had a team member return to fix the issue. We experienced some delays with the concrete supply, but this appears to be a provincial/national(?) issue ongoing due to the pandemic. In the end the job only took 3 days on-site - but 2 weeks total because of the delay. Again, communication was good regarding the delay. I would recommend this company