Klortie

I was totally disappointed in the Boldt/Pioneer experience with the install of our pool we had. Let me 1st start by saying Bill (St Catharines Store). was a great sales person, he truly knew his product.. we did have a rough start but we were on the same page by the end of the sale. I would highly recommend Bill to anyone looking for a new pool.. With that being said I would NOT recommend buying a pool from Boldt as the Pioneer Team are the ones that does the install. I have never had a pool installed like we just had, looks like a unprofessional installed it!! We were going to have a friend of ours install the pool but decided that for the warranty purpose we should have Boldt install... BAD DECISION!! It looked like the crew that came out just slapped it together and left! We had many many concerns and had to have another crew come back to fix it! The 2nd crew did a better job but our biggest concern was not really addressed properly!! The pool was not installed properly and left a very apparent dog leg in our pool. Yes it is an oval pool and I have been told by Dylan that it can't be fixed! When Dylan came out to look at it with my husband he was appalled by how it was built and said they would fix it.. We also sent pictures to few other people at boldt who were also shocked and said it should not look like that..However I Just got off the phone with Dylan who said there is absolutely nothing else that can be done! Its normal.. pretty much told me to learn to live with it!! I guess after you spend $17,000 on a product and they have their money nothing really matters!! I understand I am only one consumer of the product and my complaint will not change the outcome BUT I WILL NOT recommend Boldt/Pioneer for pools.. I wish the out come had of been better and I felt like my complaint was not heard! Like everyone else as long as they get their money nothing else matters! Just to also clear this is not our 1st pool from Boldt but it will be our lastI was totally disappointed in the Boldt/Pioneer experience with the install of our pool we had. Let me 1st start by saying Bill (St Catharines Store). was a great sales person, he truly knew his product.. we did have a rough start but we were on the same page by the end of the sale. I would highly recommend Bill to anyone looking for a new pool.. With that being said I would NOT recommend buying a pool from Boldt as the Pioneer Team are the ones that does the install. I have never had a pool installed like we just had, looks like a unprofessional installed it!! We were going to have a friend of ours install the pool but decided that for the warranty purpose we should have Boldt install... BAD DECISION!! It looked like the crew that came out just slapped it together and left! We had many many concerns and had to have another crew come back to fix it! The 2nd crew did a better job but our biggest concern was not really addressed properly!! The pool was not installed properly and left a very apparent dog leg in our pool. Yes it is an oval pool and I have been told by Dylan that it can't be fixed! When Dylan came out to look at it with my husband he was appalled by how it was built and said they would fix it.. We also sent pictures to few other people at boldt who were also shocked and said it should not look like that..However I Just got off the phone with Dylan who said there is absolutely nothing else that can be done! Its normal.. pretty much told me to learn to live with it!! I guess after you spend $17,000 on a product and they have their money nothing really matters!! I understand I am only one consumer of the product and my complaint will not change the outcome BUT I WILL NOT recommend Boldt/Pioneer for pools.. I wish the out come had of been better and I felt like my complaint was not heard! Like everyone else as long as they get their money nothing else matters! Just to also be clear this is not our 1st pool from Boldt but it will be our last