I bought dining chairs and 2 out of 4 are faulty. I reported it within 48 hrs upon delivery this was Sept 2021. The first customer service I talked to didnt file the report I just found out when I followed it up because it has been 4 weeks I didnt received any call/update. The next customer booked a technician to check the chairs Oct2021 the technician did not even last for 5 minutes according to him he will order the parts. And DUFRESNE has a REPAIR OVER POLICY. First ETA is Nov2021 then it got pushed back to Dec2021 and now its May2022 and they are telling me the new ETA is July 5 which is not even sure yet. And that there isnt much a manager or a supervisor can do, as an EXCHANGE or RESELECTION IS NOT AN OPTION as per customer service. WOW, DUFRESNE i waited 8 months already Ive been very patient and exchange and reselection is still not an option???? 8 MONTHS? Now you want me to wait till July 5 to tell me again that it has been pushed back and I dont have any option but to wait! CUSTOMERS BE WARE, do not waste your time and money with this company.
- Approximate cost of services:
- $1,000.00
- Company Response
thank you for taking the time to leave us a review. We are disappointed to hear about your experience and would love the opportunity to review you concerns further. Please send us an email with your contact information along with your review comments to reviews@dufresne.ca so our guest care team can reach out to you.