Recently A service tech from Haven Home attended my home to hopefully diagnose and repair a problem with my AC unit. After a very thorough diagnosis by the tech it was determined I needed a valve in the furnace replaced. I requested a quote from the tech and after some time on his tablet he advised the job would cost $879.00 incl. tax and labour. He stated the job would take approx 3-4 hrs to complete. I advised him to go ahead and get the part required and make the repair. Shortly after the tech left I received an email from Haven Home. It indicated the price was now $1223.81 a difference of $344.81. I called the Haven Home office to enquire. I spoke with a lady there about the discrepancy and after being put on hold for a few moments she returned to the phone with very little explanation for the price increase but did acknowledge the price the tech quoted as being on file. I cancelled the repair. This sounds like an old " Bate and Switch" routine to me. To be fair the tech and the lady at the office were nothing but pleasant and respectful. Clearly the problem is farther up the management chain. This company has lost my trust and any further dealings would be very difficult.
- Approximate cost of services:
- $1,223.81