We had a water pipe burst in our crawl space. When the plumber came he said there were a few leaks (5) and would cost approx $600 to fix. He was at my house for a maximum of 2 1/2 hours.. this includes investigating problem, working on the pipe and writing the receipt. After he fixed it he said that it would cost me $1000 and it would cost more but he was giving me a "deal". Going onto their website it said that they will quote before they do the work and not go over. He failed to do that. On top of that he worked a maximum of 2 hours on the pipes.. I am not sure why it should cost $500/hour?? I feel ripped off from this experience. When we called about the price they would not lower it.. they seem to think its justified to charge that much. They also refuse to honor their own promise of up front pricing: "Up-Front Pricing: Know the price before we begin, no matter how long it takes you'll still pay the same". This did not happen! They increased the price after they finished the project. I cannot tell you how disappointed I am with their business practices. This seems to be a company ready to take advantage of people whenever it suits them. I gave them a 1 because they did fix our pipe, however at $500/hour wouldn't you expect the same??
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- They could honor their promises.
- Any advice to offer fellow homeowners facing a similar project?
- Do not hire this company!
- Company Response
We apologize for the experience you had with our company. We always provide upfront pricing to all of our customers and only after they agree will we begin any work after assessing the situation to determine what actual work needs performed. Often times in older homes with crawl spaces the problem can become rather complex. We cost all of our jobs from beginning to end, so a job that could take two hours could easily take 6, and the peace of mind you are left with is knowing you aren't watching the clock and worrying about how much you will be charged at the end. Again we apologize you had an unpleasant experience with our company.