Keith from Old Toronto

The job was carpet cleaning at a small apartment building, and because I don't live onsite I'd asked for a specific appointment time rather than "sometime between X and Y". The tech showed up four minutes early and did an excellent job on a stairway carpet that was so salt-stained that I thought it was ruined.

I dealt with the company two years ago and it was a disaster, but I thought that I would give them another chance. But no, another disaster. (The only reason that I dealt with them a second time was the fact that they were the only dealer who had the product that I wanted in stock. The problem in both case was the cartage company that they subcontract delivery to, but in both cases they disavow themselves of any responsibility for the subcontractor).

I own three apartment buildings and over the years have worked with David M on ten or twelve apartment renovations. I've always been happy with the results and have never been tempted to go elsewhere.

The record-breaking rain of last month managed to get through the mortar of my 120-year-old six-plex and I needed it fixed quickly. Indeed, the entire building was in need of pointing but I had been procrastinating. I left messages with several masonry contractors but most did not call me back. Jim called me the next day, and although he was too busy to take on the job right away he was in the neighbourhood and said that he would drop by and do an estimate. He was able to identify the most serious issue and did an emergency repair on the spot for a price which (under the circumstances) seemed very reasonable. I'll have him back to do the rest of the building shortly.

Located in a narrow storefront on Bloor Street it's easy to miss. I first stumbled upon the place several years ago when I was looking for a narrow (24") fridge that was counter-depth and had a reasonable capacity... and was EnergyStar qualified. I'd already visited every big box appliance store in the city, and invariably when I told sales staff what I was looking for their eyes would glaze over and their shoulders would shrug, so when I went into this seemingly tiny store on Bloor Street my expectations were not high. However when I told Joe what I was looking for it only took him a few seconds to ponder the possibilities and suggest a GE model which I'd not seen in any store. He didn't have one in the stock but it only took about three days to have one delivered (and the delivery was free). As a landlord I buy lots of appliances, and both Joe and Doris offer superb product knowledge and have earned my continued business.