Private User

I hired Daryl to give me a quote for a basement reno and mantle for my fireplace. I started with the fireplace. The communication was great to start and they found a mantle to install. From there the service was less then expected. To start with while entering my home they banged into the livingroom wall with the mantle and took a peice out of the drywall. I was very forgiving about this... Then Daryl said they could cut the mantle to the appropriate size upon install. When the subcontracters came to install it they would not cut it further stating too much work. I agree to mount as is. The mounting was okay until they put grey bathroom caulking between the mantled and stone to cover the gap. The caulking looked awful. It was shiny and not at all appropiate for the mantle space. I immediately sent a photo to Daryl and he agreed it was awful and he would come to remove and repair. See pic of text. I then heard nothing from him. I gave it some time and then messaged him again and again as well as several calls. He will not answer or return any messges or calls. Extremely dissapointed in the lack of attention to detail or customer service. Would NOT recommend this complany. It seems like they want to take the jobs and the money but will not complete. Glad I didn't contract them for a basement reno. Additonally, the text shown below was sent on Feb 7th, 2022, I have not heard or have been able to contact him since then. He appears like he is trustworthy, however, very dissapointed with his lack of response.

This company was extremely knowledgeable and good at finding solutions to meet our basement needs. They were very hardworking and completed the job in a reasonable time. They also helped with general ideas for the space and were adaptable to last minute changes that were made along the way. We are very satisfied with our new basement space!