First off what a huge disappointment. I myself am a general contractor and do lots of high end homes that demands great level of detail and quality. When I initially meet with Derek on a site visit the main reason I decided to go with them was his passion and desire to provide top level quality work. Seems that once they finally started 4 months later then booked speed was the number one priority. Was presented with many deficiencies during the project all of which were made aware and no intent or desire to fix was ever made rather told “nobody’s perfect” Derek is a good talker he will sell you a vision and not execute as discussed. A real shame that customer service not a strong point in their business considering how much money was spent on the project customer satisfaction should be number one priority. Biggest head scratcher is them refusing to provide a copy of the original contract signed after I was questioning some of the extra costs. Derek later admitted he double charged for steps. Where I loose total respect for them is when Keith showed up one morning to my house threatening to rip everything out in two days if I didn’t settle up. Original contract at this point was paid in full we were only at a disagreement over the extras. I highly doubt the two year warranty they offer will stand since they can’t even fix deficiencies while still on the job or two months after completion. I’ve got sections sinking, major grading issues, loose caps on retaining wall, walls that already showing signs or separation from pillars, water entering garage, inconsistent borders and all this within months of completion. Strongly suggest look elsewhere.
