Buyer beware. Price and installation are fine but If you have a problem with your windows good luck because they will not call you back. We purchased several windows from Durham Windows and Doors and in October 2021 the casement windows started fogging. So I called and the owner agreed to replace the windows under warranty but could not order the glass until January 2022. In February I tried to follow up asking if the glass had been ordered but he would not return my calls or respond to email. As of the end of March we still have no response. The owner used this same "ghosting" technique when he first installed our windows and we found a hole in a screen. Worst customer service ever. UPDATE: Windows finally replaced March 2023.
- Approximate cost of services:
- $5,400.00
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