Whole home Windows/Front Door/Patio Installation...
We Ordered windows in May 2021, Installation (Sept2021) was delayed a few months because of Covid delays. We were told the windows were Energy Star compliant and will be covered under the current Energy Rebates in Ontario. We had out nice windows installed, but there were no Energy Star rated stickers on them. Tried to Contact Alex S, and Oleg S but emails were ignored regarding this, in the end, we were told our 20k window does not fall under the rating and rebate programs. I also requested a proper invoice/receipt of payment, I received a generic document and it was created using MS Word document templates. There was no official company HST/GST number, description/part number of windows were none existent. We had some windy weather a few weeks back and windows were shaking, call and they told me this is normal, not to worry about it. Canadian Choice/Windows Canada.
- Approximate cost of services:
- $20,000.00
- Company Response
Hello Mr. Patel, as explained to you, your windows absolutely DO qualify for the Greener Homes Rebate. We have tried on several occasions to reach out to Canada Energy Audit Ltd. the company that preformed your audit with no response. All of your windows have an ER valu of 40 which meets the criteria for the rebate program to receive $250.00 per opening. It is of no benefit to Canadian Choice to sell you windows that do not qualify for the Greener Homes Rebate. We want all of our customers to take advantage of this rebate while it is available. I do however understand your frustration and Canadian Choice will continue to work on your behalf to get this sorted out but again, the people you should be speaking with is your audit company.