Home owner

Pretty simple story: Estimator came by, gave me a quote. I asked about cutting new holes for two new roof vents. Estimator said no problem and provided quote. Install day, halfway through job guys stopped and were sitting on the grass hanging out. Asked what happened they said ran out of shingles. After job was done, I found I could not install the roof vent adapters that go with the roof vents because the holes were cut too small. I told the follow up customer service guy, but he was dismissive and told me they don’t fix that. I was confused so I called the main shop to find out what happened. The person who picked up was angry! I didn’t know why, until she said “you got quotes from other companies right? You saw our quote was way lower than everyone’s right? So you knew we had misquoted, and you took advantage”. I was at this point completely stunned. I realized after she said that A Clark made a mistake on their estimate, and I guess I got a great deal on my roof! Awesome! But the way she blamed me for their estimating mistake was shocking! (that I honestly had no idea, I’m a first time homeowner I really don’t know much about repairs)… Basically, my concerns about the vents were then denied by A Clark. She said even tho they sell the adapters and the vents, that they did not include the cutting of the hole on the contract, so it wasn’t a service agreed upon therefore they weren’t liable to come widen the hole. She said she wouldn’t send anyone out without me paying their hourly fee. I was pretty upset. Of course I got trapped in a contractural fine print on the adapters for the vents, but to be accused of knowing taking advantage, being rude (I didn’t include all the things she said to me), but I thought it was really inappropriate. Basically made me out to trying to take advantage of them, but really it was all miscommunication and their estimators (massive) error. Shouldn’t lead me to be subject to that kind of treatment. I wouldn’t recommend these guys to anyone, as when I raised concern was met with an offensive response. Unprofessional customer service from office. The real issue I had with all this was; I had to take out a loan for this project, so I didn’t actually have any additional money to make the additional repairs. The loan was pre approved based on the estimate, so there was no extra money on my end to fix the vent issue. I did get a deal so overall I saved, but I couldn’t fix the vents and the time between the install and vent fix caused moisture buildup in my attic. Of course they will come back and give all the specifics about how this is all my fault, but this was my experience and I wanted to share to help others avoid the same issues.

Furnace, water heater, and furnace/water heater drain pan/line installed. Overall opinion; small company, not properly educated (uses wrong parts), doesn’t have quality control (improper install, tell client one thing and do another)… I wouldnt recommend these guys because they won’t be able to catch you if they make a mistake because they are a small shop. Not reliable. Water heater was installed using the incorrect fittings, and within one year corrosion formed around the fitting. 4 or so years later the corrosion is built up. I asked flash about it and they said it was no big deal. Another company took a look and said it was result of installer using incorrect parts. Had drain pan installed for hot water tank and furnace drain, but it wasn’t done right and a week after install it looked like the water heater had leaked but in fact it was the drain from the furnace backing up into the drain pan of the water tank. Drain pan, drain line, furnace and water tank were all installed new by the installer, but obviously incorrectly. He made multiple trips back to figure out what was wrong, first time just to look, second time forgot tools. Fast forward 1-2 years finally came back and fixed it, it turns out simply the drain pipe wasn’t graded properly, so the drain was dumping into the water tank pan. 10 minute fix and it was done, 2+ years later. Furnace vent I think was installed incorrectly, I was told during install the grade of pipe is important because it will prevent icicles, but there are big icicles hanging off of it. The furnace vent I was told at time of install would be covered by a plastic plate and it would be flush and look good, it was left unfinished, no plate, with a ugly caulking job around the pipe. I asked about this and was told “oh people usually do that themselves”. Seems like bad communication / lack of accountability.