hl in Guelph

In 2018 I purchased a new hot water tank from Homebridge Canada. I was told that my current tank would be returned to previous company and that there would be no cost to me for them to give me a new tank. Three and a half years later, multiple phone calls, emails and text messages lead to collection agencies starting to call my home regarding the outstanding payment of the hot water tank. Homebridge Canada DID NOT return my tank nor did they return any PAPERWORK as promised to the other company, and it has been confirmed several times that there is no record of the return. Because of this, I ultimately was forced to pay the balance of my tank amount, which was $1200. Neither Benno, Mike, nor Lance refused to claim responsibility for their error. Mike actually told my concern of damaging my perfect credit rating and multiple calls from a collection agency ' was not his problem, it was mine'. If Homebridge Canada had of returned the hot water tank like they were supposed to, none of this would have been an issue.