Jen Grenier

BEWARE THIS COMPANY. They might get good reviews but I will tell you right now that if you have a bad installation, Heritage will not own up to it. Our problems started with the installation of a front door which was in October, 2021. Looked great except we noticed shortly after that the door wouldn't open all the way - the sweep rubbed against our hardwood floors - which are our original floors, installed when the house was built. I addressed this with them and they came out to “fix” it. The contractor they sent took one look at the problem and said, "Oh yeah, the sweep is too low. I'll raise it." He did, but then when the weather got cold, there was a draft. When I called them about this, they told me that was my fault because I had "insisted" on having them raise the sweep, even though they had - supposedly - cautioned me against doing that. Ummm, what?? What are you talking about?? Then they went on to say that my "new flooring" was the problem, and I should call that contractor and get him to fix it. Again.. what?? Complaints on other websites have resulted in them telling further falsehoods, including the most recent - that I actually ADMITTED that I had had work done on my floors. Wow. They just pull out all the stops. I have consulted a well-respected contractor here in London who tell me the door was obviously put in too low and the proper measurements and assessments were not done up front. My floor might slant a little and this might not be common but it is not uncommon, and the initial measurements and assessments should have looked into this. My old door opened just fine with no draft, after all. This door was put in too low and has never worked properly. At this point, the sweep at the bottom of the door has been taken off and put back on too many times (at THEIR recommendation, always!) and is now warped. Because they say that is MY fault, they won't replace it. They imply that I bullied their contractors into doing what they recommended against - which plain and simple, never happened. The fixes were always the recommendations of the contractors, never something I even suggested, let alone insisted on. These people have ZERO integrity.