Ken in Toronto

DO NOT USE THIS COMPANY!! Wish I had read the other reviews before calling. Our 2.2 cu ft washer failed on October 31. Google listed them first. I called, and they sent a tech out November 2. Without opening it up, he said the machine's drum support was broken and could not be fixed. Offered to sell us a used washer/dryer set for $1100. FIRST RED FLAG: "This can be a cash sale - no tax - you can trust us - you don't need a receipt" I agreed to the purchase, but only with a receipt and I paid the tax. (They still charged $113 for the "service call") They were delivered and installed on November 8. I was told there was a 21-day warranty for repairs. At first, they worked fine. We soon found out the dryer would not heat up if we used “timed” dry. On “normal” dry, it would heat up, but the machine will not stop on its own. On November 28, the washing machine failed with an F06 code. I called and they verified it was within the 21-day warranty. I told them both washer and dryer needed repairs. A repairman came on Tuesday November 30. Without opening either one up, he said he would need to order parts for both, and would return another day. Booked another appointment for Thursday, December 9 between 10am-12pm, no one ever showed up. Called after 12, was told my appointment was scheduled between 12-2pm. Called again after 2, was told they would look into it. No callback. Called again after 4, still no update. Finally they called to cancel the appointment, saying the employee was "ill". I asked why it took so long to find that out, they told me I was that tech's "only appointment for that day". When I angrily demanded to know why I was given a 12-2 appointment, they told me not to raise my voice at them. At that point I demanded a refund which they refused. No apology for missing my appointment. Since I used up all my days off from work for these "appointments", they offered me another between 7:00 PM to 8:00 PM, December 13. Repairman showed up, after working on the washer, he claimed he replaced the motor and a circuitboard, but did not fix the dryer. He said he needed to order parts for it, and would return (he claimed he was not informed the dryer needed parts as well). He showed me the F06 code was now gone. Tried the washing machine for the first time on Saturday December 18. The washing machine would not spin dry. The clothes stayed soaked. Called again. They would not send a repair tech out "until the parts for the dryer arrived". Called between Christmas and New Year's, was told "parts were on back order due to the holidays". At that point I gave up. We had been without at-home laundry for 2 months. Since we had saved our original dryer, I purchased a new washer ($1200). Threw out the defective washer and dryer. They called on Jan 3 to inform me "the parts should arrive shortly and they can now book another appointment". I told them I no longer trusted their company and threw out their garbage machines. They told me "we will update our records". No apologies, no attempts to make it right. I hung up on her.