I submitted an order online on Boxing Day and today is the ninth day since that. Unfortunately and unbelievably, they still have not shipped the items I ordered. I shop online alot and have never experienced this type of extremely slow shipping before. I emailed their customer service people and told them that I have already received what I bought on their competitors' sites even though I also ordered them on Boxing Day, and they just said that they got a lot of orders to deal with these days. I emailed again and told them that I hope I can receive the products before the deadline for the mail in rebates. And they told me "Please use the e-invoice that was sent thru your email in claiming your mail in rebate". That's all they said. I lol'd. They don't even know their own business because apparently you need the original UPC barcode from the package in order to claim the rebate, which means that I cannot do that until I receive what I ordered. I told them that and haven't gotten a response since then.
- Approximate cost of services:
- $500.00