Nesrine R.

I’ve had Richard, Erik on speed dial since 2013 and I wouldn’t go anywhere else. This is my second review on them (my first was on their installation and yearly service of my furnace) and now on AC installation and follow up because they are always amazing to deal with. In the summer of 2020 our AC died so I called Richard right away. He got a new one installed in no time (even with all the COVID craziness and backlog)- but the unit ended up malfunctioning and Richard was available several times by FaceTime to help me to troubleshoot. Then Richard went to bat for me with the manufacturer. He skipped all the “trials to fix” which he knew would get us nowhere, and got me a new unit installed instead. Again Richard went above and beyond and each time I deal with Richard, Eric or Janice it’s been nothing but heartwarming. Thank you guys for your amazing customer service, availability, promptness and care- always.

Richard installed our furnace in 2013 and he or Erik has been back every year for maintenance and filter change. I can't say enough about their service, timely response and professionalism. Richard installed a wifi thermostat as well with the furnace and whenever there's an issue with the furnace he gets a warning email as well and at times he has contacted me before I even got a chance to call! once an issue came up with our water pipes in the furnace room and Richard recommended a great plumber. on the latest maintenance visit, Erik discovered a small leak - he ordered the part and within 2 days were back to install the part at no cost under warranty since our maintenance has been yearly and always with them. at the same visit, Richard was proactive and changed a part that he knew in the same model could become faulty around this age! it's rare to find people that are passionate about what they do, treat customers like family and go above and beyond every time.

Working with Carlo was a great experience. From the time I contacted him about getting a quote to the time he finished the project he was easy to work with and available for any questions. He gave us a comprehensive quote and even looked at surrounding wall and advised us of what we needed. He fit us into his schedule and worked personally on our stairs to make sure the job was up to his standard. We plan to use him again for future projects and we would highly recommend him to anyone looking for stone contractors. It's his own company and you can tell he cares about what he does.

We had an old and unused central vac from the previous owners. It had been unused at least 5 years and I assumed it was broken. I called The VacMan on a Tuesday, Beatrice answered and was so friendly. Called back within a short period of time to give me an appointment for Thursday. Luca came on time and was done within a couple of hours. He could've easily told me I needed to replace my unit but he was honest and gave me all my options clearly and patiently. We ended up keeping the unit, he cleaned it and made it look and work like new, went over every detail of using, maintaining and upkeep, all for a fraction of what a new unit would've cost me. Very satisfied and will definitely recommend. I love that it's a family business and I think that's what makes it so personal and caring.

We needed a new furnace in 2013 so I started looking for vendors. I interviewed 2 people from "highly rated" companies before I got to Richard. The second I met Richard, I could tell he was genuine, wasn't going off a script and cared about his work and his customers. He didn't patronize and he gave me an honest assessment of the situation. I didn't hesitate to have him take on the furnace project. Since then, he's come back twice for yearly maintenance and 2 other times for issues that came up due to drainage problems arising from faulty pipes and not his work. When I call he answers his phone (that's huge by itself!), he is courteous, PROMPT and so experienced. His staff are all so easy to deal with. I feel so comfortable and would highly recommend Coretemp to anyone! You will not be disappointed and will be treated with respect.