Mark

This company provides poor service. They are registered as the Kinetico Water Expert near me on the Kinetico website. I called 2 weeks ago and they confirmed to be able to service my kinetico equipment. In fact they told me they did work in my house (I bought it less than 1 year ago) and listed the services they did here in my home. This is great, right? They said they will get their water technician to call me. Long story short. They outsourced it to another company (who also claimed they are the outsource partners to JS Home Services), who immidiately called me. They asked to pictures. Claimed to know exactly what was wrong and said they would be at my house the coming Monday/Tuesday. I called for an update on Tuesday and they said they will get back to me end of day. Not only have they not done so, they did not answer my 3 texts sent and have left me hanging. I called JS Home Service 1.5 weeks later from the original date of calling and was told they no longer service my area. Again, they are listed as the dealer/technician near me on the company site. They installed equipment in my home (their stickers are plastered in my basement). I ended up calling another technician who walked me through exactly the issue I have. The equipment installed was a "band-aid" fix. This is the reason why they are no longer picking up my call, no longer responding to my texts and claim they no longer service me. The work they done a year ago is now costing me $6000 in damages, replacement and getting it corrected. STAY AWAY FROM THIS COMPANY! Or question everything they do as you may run into more issues with a band-aid fix. Poor service and what a bad way to treat customers with failing equipment.