Gerry, thank you for your review. While I would have preferred you calling our office directly to discuss your concerns, your comments are welcome here on Homestars. We have a policy of 100% customer satisfaction and if we didn't deliver for you, we are going to refund what you paid. Brandon is a competent and conscientious technician as well as a valued member of our team.
I have not seen your file but will review it in the morning. I am glad your furnace situation has been rectified and hope you reconsider your rating of our company.
Gerry I have reviewed your file and here are the facts. Your regular company would not provide service to you and you
You emailed our website on Saturday Dec 22nd. Brandon visited your home from 7.30pm to 10.00pm, he found out that manifold pressure is too low and gas valve could not be adjusted, after several attempts. He checked other parts as well and found your hot surface ignitor had a high reading. He quoted you $690 for the gas valve and offered you a discount if you would consider a maintenance program. He also quoted you for the ignitor.
Our Service Manager contacted you on Monday Dec 24 and offered you a lower rate of $475 for the gas valve and a further reduction should you choose to join one of our protection plans.
He also advised your that your ignitor is showing signs of wearing. Your response was that our price is high… but when offered further discounts with a maintenance program you chose to reject the options. Please feel free to call and we can discuss this and we will refund your diagnostic fee.
Gerry I dont know what else we could have done for you on a Saturday night during the holiday season as your regular contractor would not attend your call.
Happy New Year
Darrel