CarpenRR

I am so very happy I found Evgeny from 911 Appliance Repair. Our ~10 year old built-in oven stopped heating up a couple months ago and I called multiple other service companies. Each time I went through the same drill of describing my problem, model #, etc - only to have the repair guy decline to even come look at it. The reason was always some combination of "can't get the parts" and/or "too busy". I resigned myself to buying a whole new unit, but thought I would try one last company and I am so LUCKY it talked to Evgeny! Evgeny responded to my email within an hour and asked a couple very astute questions that helped him diagnose the likely problem over the phone. He sourced the suspected part proactively (and called me first to confirm I was ok with the price), then arrived the next day exactly when he said he would. This is worth highlighting - he took the time and effort to buy the part in advance hoping it would fix my problem, knowing full well he could be wrong and would have to return it and make another trip. This level of care and service is so hard to find! Evgeny had my oven working again in less than 20 minutes and literally saved me >$4K if I had to replace it (which also would have tossed away the attached and working microwave). This isn't even the end! He finished up so quickly I asked if he could take a look at my dripping dishawasher. Months earlier another repair company (that I won't mention, but shockingly had high reviews on this site) had looked at it and declared the parts were impossible to get right now. Evgeny went into his van and came back with the exact part I needed and fixed it as well. I will never call another company again before talking with Evgeny first, thank you so much!!!!