Moving to new residence with storage box
Stay away from this company. I am a handicapped stay at home dad and had labourers on hand to unload my belongings on Monday as delivery was scheduled. Got a call Monday afternoon to inform me that my bin was lost and they had no idea where it was. Thank god I took a picture of the bin number before it originally left my old house. Fast forward to Wednesday afternoon and they found my bin in a new subdivision in a driveway only it wasn’t fast forward for me sleepless nights , stress and worry if I would ever see my lifelong belongings again. How could they be so careless with something of this nature. Wednesday afternoon noon they said we are closed tomorrow but will make a special trip to deliver your bin on Thursday as though they we doing me some kind of a favour. No apology and or offer of compensation for what they put me and my family through. Zero stars
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Samuel. Thank you for speaking with our London Store Manager. We’re very sorry about the miscommunications that happened during the pick-up and delivery of your container. We have reviewed this situation internally to ensure it doesn’t happen again. We’re glad that we were able to come to an agreement on how to make this situation right for you. Thank you again for your patience and understanding.