Stewart

Atlas Appliance replaced our 3' fridge hose at their recommendation (had no problem with previous one) with a 9' hose. The water tasted rubbery and musty even after 20 laters of water we flushed through and we replaced the filter in our fridge. Manager said they had several other clients complain about the taste from certain hoses. Then we found water damage in our basement ceiling 3 days after replacement, under where the fridge sits. Their long hose bunched up excessively behind the fridge and was not taped out of the way. The valve had been damaged during their replacement of the hose. They refuse to take responsibility for any damage, and no offer to replace the hose to one that fits and tastes better. We have had to pay a plumber to come in and fix the valve and replace the hose with a shorter proper one that the water tastes better, and waiting to get an insurance quote for the damage repairs.