Thabo

Paid for furnace protection plan for almost 3 years and now I needed service. Their tech should not be titled techs they couldn't take the blower out because they screw was rusted and ceased. Customer service reps can probably YouTube how to remove a ceased screw. They refused to repair my furnace which is covered under their plan claiming the ceased screw was 1 reason second reason furnace was too dirty and neglected according to them. Yet they also said in 2022 another tec noted furnace as dirty and neglected but they didn't tell me or cancel my service back then continued collecting my monthly payment now that they needed to do a report they cancelled my plan saying furnace is neglected and can't be covered. When I questioned why it wasn't cancelled in 2022 they couldn't answer my question. In 2022 it was just regular maintenance that didn't require part of anything. Now they needed parts they cancelled my coverage after paying almost $25 month for nearly 3 years. Also they tagged my furnace as unsafe and said it's needs to replace..I made sure to go with another company to replace my furnace. Reliance will not make a penny off me in future Don't buy their protection plans saved your money