My Wolf range came broken. The sales agent at Tasco no longer dealt with me, but passed me onto service. That felt like he was just in it for the sale, not to be helpful. Service sent out a repair company, he couldn't fix it, but would come back. I have had to call service 3 times and finally called Wolf who is arranging it for me now. We have encountered this poor customer service through the Tasco service centre numerous times, with different appliances. The Tasco service rep who I was dealing with called and left me a message, saying if I didn't hear from the repair company by the end of the week, to call her and she would follow up. It's two weeks til Christmas, I would think they would try a little harder to get my range up and running. Do not expect exceptional service when something goes wrong at Tasco.
- Approximate cost of services:
- $7,000.00
- Company Response
Hi Cate,
This is so unfortunate to hear, and Tasco is truly sorry that you had to go through this. If you still continue to have service related issues with your Wolf range please call our customer service department at 416 642 5600 or you can email us at customerservice@tasco.net.