Charlene

Gail and her team were amazing to work with from the beginning. She and her team were professional, friendly, respectful and went above and beyond on numerous occasions. She delivered on-time and on-budget what she said she would. Our project was a main floor and basement gut and reno (included a new full bathroom in the basement and laundry room). On the main floor we removed walls, replaced all the windows, created a new space for sliding back doors, and went down to the floor joists (which her team sistered and leveled as part of the process) prior to re-building. Gail and her team worked seamlessly with our designer and architect and between the three of them, this massive project was essentially stress free - which was huge as our family had some significant personal events we were unexpectedly dealing with throughout the process. Following the reno, when the house began to settle, Gail responded immediately to any questions we had and came back to fix any "deficiencies" that arose (like when my son made a duct tape ball and it ripped off part of the paint!). Each day, her team ensured the site was clean and safe before they left. Our neighbours were also very happy with how Gail and her crew respected their properties as well.

We had Daniel clean our home for the first time, and under atypical circumstances he did a good job - he was held up at a previous client's home, so ended up cleaning around our family of 5 as we arrived home from school/work and started to prep dinner etc. He was very polite and friendly with us and our 3 small children. Daniel worked hard, and was very efficient. We appreciate having a clean home to come home too and are looking forward to an ongoing bi-weekly clean from Mona Home Cleaning!

We needed our windows cleaned and our neighbour was having theirs done, so we decided to get ours done at the same time. The guys seemed friendly enough, but they took quite a while and the quality was ok, but not amazing. A little more attention to detail would be better.

It turned out we had a leaky roof that has impacted 2 rooms in our home. Gail came and provided an accurate estimate, was super friendly, and left the house cleaner then when she arrived.

My initial thought of this company was great - Brent was very friendly and appeared to do a great job/know what he was doing. We hired Brent based on the reviews on Homestars. Our pre-purchase home inspection indicated that the roof on the house should last us 10-12 years. Clearly this was not the case, as our ceiling collapsed 3 months after we moved into our new home and the 3 roofers who came to inspect indicated that the roof was in pretty bad condition (all pointed out clear areas where the installation was done poorly/improperly) and it should have been noted on a home inspection. Needless to say, we weren't expecting to need to put a new roof on our house, and it likely would have impacted our offer price had we known the roof needed to be replaced.

My husband found Viktoria movers on the HS website and they didn't disappoint. They arrived right on time (10 minutes early) and started packing up the truck right away. I was amazed at how quickly they were able to load the truck, wrap the furniture, take apart the beds etc. We had a pit-stop included in our move to pick up additional appliances which they were happy to oblige. Even with the pit-stop and unpacking, the entire process was completed in 8 hours. The highlight was getting a boxy couch up to the third floor of our new house, through a very tight stairway - I didn't believe it could be done, but they did it without a scratch on any wall or damage to the couch. These guys were not only efficient, but also friendly - I would definitely recommend them to anyone looking for a reliable moving company.

I love LUX! Having 3 small boys (all under 5) and working full time doesn't leave a lot of time to clean the house - and really, not what I want to be doing on the weekends or at night. I have been using the services of LUX for almost 3 years now and I have to say that the day the team is scheduled to arrive is my FAVOURITE day of the week. They manage to get my kitchen sink shinier than I ever could, and pay attention to all the little details. The biggest selling feature for me initially was that they are environmentally safe and friendly! I recently also used them for a move-in clean and they did a great job of getting the grime off the cupboards and making the sinks and toilets sparkle. They are always on time and the team members have always been extremely friendly and polite.