Mike in Toronto

I called Volt Master to get an estimate to install a 240V 50 amp EV charging outlet in my garage. I was contacted by the electrician, Brian, within a day. I provided him with some additional details on what I needed done and he provided me with an itemized quote shortly thereafter. It can sometime be difficult getting contractors to quote on smaller jobs like this, or to get fair pricing, but that was not the case here. Not only was the price very reasonable for the scope of work, but Volt Master was quick to fit me into their busy schedule. The Office Administrator, Jen, was always very responsive in dealing with invoicing, payments and project scheduling. Brian and Michael showed up right on time and both were a pleasure to deal with; professional, tidy and knowledgeable. The charging outlet was installed exactly as we discussed. Brian was also more than happy to answer all my electrical questions. I cannot speak more highly of Volt Master and plan to use them on my next electrical project. A great team all around!

Great at selling you new products. Not so good when it comes to after sales service and providing you with competent service technicians. I purchased a new Napoleon central air conditioning unit from Novel Care in July 2020. I am required to use Novel Care for annual maintenance of the unit to maintain my extended warranty with them. They completed the first annual service in April 2021 and the a/c stopped working in May 2021. They attempted to repair the unit on May 14th; they topped off the coolant and added sealant to the system (so they say). The a/c broke down again on May 28th. While I was promised by Novel Care head office that they would do a nitrogen test to identify where the coolant was leaking, this was not done. The same technician simply topped up the coolant and added more sealant. The unit broke down for the 3rd time in June. Again, even though I was promised by Novel Care head office that the technician would do a nitrogen test, the same technician arrived and said that he was going to try (for the third time) to top up the unit with coolant and add sealant. When I stated that I was promised a proper diagnosis via a nitrogen test, he said that “they don’t do that.” For which I responded, every other competent HVAC company does that! He stumbled across the location of the leak. A few days later the installation crew came to repair the leak. The unit has been running fine since then. I did not receive either professional or competent servicing of my a/c unit. A problem that should have taken one visit to diagnosis took four visits to correct and cost me time and money. Worse yet, while they did not deliver on their promises, I have no confidence in the trustworthiness of Novel Care’s staff. I took the time to put my concerns in a letter to the President dated July 6th, 2021. Over two months has passed and I have yet to receive a response. That says a lot about the company. I now have a new HVAC service provider that has provided fantastic service. What a refreshing change!

My tankless water heater started acting up and was need of repair. After a disastrous experience with my current HVAC servicing company, I wanted to try out another company. With none of my friends all that happy with the company they were using, I took to HomeStars to find someone new to try. I found Quality Home Comfort with many positive reviews. I gave them a call and spoke to Kevin. I explained the problem and we had a brief chat about his family company. He scheduled me in for an appointment in two days. Very quick in my opinion as we were on the tail end of a long weekend and they were busier than normal. Kevin assigned David, his father, to do the servicing. David started the company. With 35+ years experience, he’s particularly good at diagnostics. He asked me a lot of questions to help him diagnose the problem. After about an hour-and-a-half searching for the problem, he found it! A brass fitting that was plugged with sediment. He flushed out the fitting, re-installed it and tested the unit. Everything was working perfectly. His fee for labour was very reasonable. I cannot say how many other technicians would have diagnosed the problem correctly, but based on my past experience, I expect most would have simply said that I need to replace the entire unit. The level of professionalism and expertise I have seen from Quality Home Comfort far exceeds any other HVAC service company I have used. I chatted a lot with David and I understand his approach; if something is worth fixing and can be fixed, he will let you know. I would highly recommend Quality Home Comfort to anyone. Actually, I just recommended them to my neighbour who will be calling them shortly!