Kirstyn M

I had gotten a quote before booking my appointment - $125/hr for 2 guys + truck for moving (minimum 2hrs) which included all equipment needed for moving. I thought that was a great price and the practices of the company seemed great - booked right there. Day of the move - got a call from the owner letting me know he was changing his business practices because "he wasn't making money" - fine, at least I still had the movers coming. Movers showed up in a Uhaul truck with no strap downs or no dollies/trollies for moving because they said those things would slow them down. They ended up using the dollies that I had on hand because they realized that it would be faster that way. Once it was time to leave the old house to the new house, they movers disappeared for 30-45minutes (distance between houses was 10mins away). They took a break that they neglected to let us know they were doing which was concerning since they had all my belongings in the truck. Something they don't tell you in the quoting process is that they will not unload your items until they are paid - which doesn't make sense because there is no way to assess damages or how long it will take to finish moving. But they have all your items, you are strapped there. They also tacked on +1 hour for the moving (so really a 3hr minimum) for travel time. When it came to moving my items, they almost knocked down 3 light fixtures because they were not paying attention to where they were going, one mover was constantly on talking and texting on his phone, one mover damaged a chest due to their handling (throwing things around in the truck), and ran the dresser into the bed frame - which was thrown onto the front lawn. When all items were damaged, the movers first initial reaction was to blame myself - no accountability for their reckless actions on moving that resulted in the damaged items. When I spoke up about the damaged items, I was told "I was a piece of work" from the movers. After the move was completed, I had 3 damaged items and we were finished 30minutes before anticipated which resulted in me overpaying by this point. When I called for make sure I would be refunded for this money I had over payed and reimbursed for the damaged items, the owner told me he didn't have the money to refund me and I would be lucky to see the money next week, if at all. He continued to use harsh language and shouting to get his points across that his business was failing and I was lucky to even have movers move me (after I had booked this appointment 2 months in advance). When I used the same tone that he had used with me, I got told he would hang up because he did not appreciate being disrespected that way - but that was the only time I was able to get a word in edge-wise. A comprise was made finally that I would be refunded the half hour that I overpaid (which he disputed it was impossible to move that fast) and $50 only for the damages. I accepted as I wanted to be done with the company. When the refund came, it was only $81.25 - not what was agreed too (should have been $112.50). If you are thinking about moving - I highly suggest using NOT using Navy Seal Transport. It was a massive slap-in-the-face for what should have been an exciting, easy day. Horrible customer service, horrible moving skills, horrible experience.