S Lett

First Onsite fell far short of their claim of delivering an exceptional service experience. We found their workmanship shoddy and their project manager and site supervisor were anything but proactive. In fact the project managers response to most every question was that he was too busy since he spends 8 hours on the road and then gets home to deal with 200-to-300 emails. Needless to say our concerns werent heard or dealt with. First Onsites project manager used a multitude of excuses for not to dealing with the numerous deficiencies left undone when the job was supposedly complete. His final assertion was that our home was a hostile workplace, since senile senior citizen used emphatic language to request that a particular workman not be dispatched, was laughable. First Onsite offered around 10% of what our insurance company ultimately paid to correct the problems First Onsite left behind. One final thing worth noting is when I reviewed First Onsites invoices on what they charged to our insurance company: these invoices were padded with items not performed, or items duplicated on another invoice to the tune of 20%. For that reason I question this company honesty.

I suggest that you may want to think twice before using this company Worked with Monarch during a recent insurance restoration (June 2023), where the cost of the engineered hardwood flooring and installation accounted for about 80% of the repairs cost. Eric was very diligent in finding the right product for us. He was professional and pleasant to deal with. Based on my earliest interact with him I would have rated Monarch 10 stars. But between Mark and him there seemed to be some miscommunications which resulted in the installation of the hardwood around the tiles in our kitchen not as we wanted. We even have an email trail in which we communicated what we wanted. We were told that if we wanted this mistake corrected, we would have to pay for it - even though it seemed to us the problem was with clearly with Monarch. But even with those missteps I'd still have rated Monarch with 5 or 6 stars. So why a 1 star rating - it isn't because the installed hardwood flooring still squeaks in places or the flaws in the Appalachian Hickory are still there even though someone from Monarch visited to deal with them. The 1 star rating is based on the pettiness of the president/director Matt who, although he indicated he would, refuses to provide the name of the Local Authorities Appalachian dealer. This meant I had to contact Appalachian in Quebec and then spend a morning talk to numerous parties before being connecting with the correct party.

In my opinion Bassiony Contractors work was careless, sloppy and subpar so unless you are looking for more stress in your life and a shoddy renovation, look elsewhere for a contractor! The promised quality and attention to detail just wasn't there. Quality Workmanship NO Trustworthy NO Adhere to deadlines NO Courteous NO Follow Through NO Based on Bassiony Contractors on-line promotions, I contacted them to determine their availability, and to get a quote. During this process I was assured by Moussa that if we decided to use Bassiony Contractors, he would provide personal supervision to guarantee us extraordinary quality and that all deadlines would be met. There weren't any red flags: their quote wasn't the lowest and their references were positive, so everything seemed to be in order. On April 14th, 2022 we engaged Bassiony Contractors to make our condo more wheelchair-accessible; including renovating 2 bathrooms, tiling the foyer, widening the master bedroom doorway, installing swing hinges on another door, and painting throughout the 1,288 square feet condominium. Moussa signed a contract stating he would employ only skilled and properly-trained workmen to perform the tasks necessary to complete the renovation. In my opinion he did not adhere to his contractual obligation. On June 6, 2022 Bassiony Contractors started what was supposed to be a 7 ½ week renovation project which we were assured would be completed on or before July 27, 2022. There were numerous problems along the way including: a tantrum about micromanagement when I asked Moussa where in his quote hed accounted for something Id been billed, or the laissez-faire attitude when I discovered that they were about to install the wrong colour floor tiles. Although these problems were distressing, there was nothing that prepared us for the horrors that await us when we moved back into our home. First there was the matter of new vanities: on the recommendation of Moussa I met with his endorsed cabinet maker and discussed what was needed (I also put my requirements in writing). These instructions were ignored and the cabinetry Bassiony installed was not what we ordered and thus had to be replaced; so the July 27th completion date for my project has dragged on until November 23rd 2022. Unfortunately, the less-than-professional paint job throughout our condo has proven harder to address. Some walls only received 1 top coat, for many others there was no prep between top coats; there was wall colour on the crown molding and baseboards, plus baseboard paint on the walls. The solution has been to sand and then repaint most walls and repaint the baseboards and crown molding. To-date the painter has spent 40 hours, and once the replacement vanities and storage cabinet are installed the painter will repaint the bathrooms, kitchen and den. Dealing with Moussa has been crazy making! He believes that I owe him the deposit for the vanities he didn't bother to determine what we'd ordered (even though the order was placed through his company). I pointed out the problems with the paint job, and the crew he brought to handle my long list of deficiencies had no idea what they were doing and instead fixing the problems, they made matters worse. To add insult to injury Moussa has had the audacity to tell me that if I had a professional painter come in and repair his shoddy paint job I should pay for it, since it was not the responsibility of Bassiony Contractors!