Doors were ordered on Aug. 20 with an ETA of 8 - 16 weeks. The door was finally installed at 30 weeks, but is still incomplete - missing the screen door and they don't provide and ETA for that either. The Customer Service is Terrible! You can call and email and no one gets back to you. It's ridiculous how bad the customer service is. They also want full payment on an incomplete job, but won't respond when I called to provide a payment! I was sent a 'First Notice" before I EVER received the invoice. Just ridiculous! I do not recommend using this company if you want timely delivery or any sort of real customer service.
- Approximate cost of services:
- $4,000.00
- Company Response
TB,
We're sorry to hear of any issues you may have encountered during your installation process. We'd like to ask that you please connect with us through the information provided below, we're unfortunately unable to retrieve your file with the username provided and we would appreciate the opportunity to look into this further.
We hope to hear from you soon.
Regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.
