Bonnie in Burnaby

Paid $3050. Weight was 1660 lbs. Cons: Approximately 1k lbs. Tried to fit me in for June 22 or June 24th of 2021, but will call 2 days before the date. June 20th and 21 past. Called on June 22 around 3pm/15h to verify, because Lowina did not call me yet to confirm on the moving date for June 24th. She said they call the day before to give the time frame then the truck driver and movers will arrive to pick up the delivery. A different person emailed me later indicating that they cannot pick up the delivery on June 24th due to the truck being stuck in Manitoba. The next date available was on June 29th. Resulting in cancelling my plane ticket, changing plans and making more back up plans in case they change the date again or cancel on me at the last minute. Once everything was picked up, the company did not contact me at all about the delivery date, payment, update information until the driver and movers showed up unannounced on July 12th. I have emailed a few times to ask for the delivery date, because the apartment building requires a week in advance notice to reserve the elevator for movers. ANNA IS UNPROFESSIONAL! In the email, I was instructed that it would be easier to call or text Anna, she was unresponsive, unprofessional, and unaccommodating. Had to write to the company email to get a response of when the delivery date was, because the first thing they will tell you is pay first. After paying they said Anna will contact me for the delivery time. Through many texts and emails I have sent to Anna and the company, I had explicitly indicated that I would need at least 7 days to reserve the elevator for my building. She would give me 2 to 3 days notice for the delivery. As a dispatcher, she said she cannot control or tell that early in advance where and when the drivers are able to deliver again at my location. I had to ask for her guesstimation and reserve 2 days worth of time slots with my building manager. Day of delivery, Lowina and Anna were unresponsive. Through email and 2 calls the day before delivery, they said the movers will be there between 9am to 12pm. Calling Anna and Lowina went to voicemail. They did not call to update me when it was past 12pm. The movers arrived over an hour late. They did not go through the list of items with the customer to make sure everything was there. The people who delivered are not even from Mid-West Moving and Storage (a company based in Alberta), they are from a local storage company. Damages: bins, coffee stains, rearranged items and missing items. Most of the plastic bins were crushed and lids damaged from other heavy boxes/containers stored above them. A blue bin with playstation games had coffee spilled and stained from the middle to the bottom. Many of the game covers are ruined. Some of the unstained games were on top, it seemed like they were trying to cover the coffee stains up, as well as looking through my bin of games. One of the games in the blue bin appeared in another bin. One of the plastic bins had legs for a bedside table, one out of the four legs is missing, rendering it useless. A box labeled “GLASS” was damaged, there were 2 broken mugs, a chipped glass cup and a jar with a broken lid. Emailed about missing and damages on August 1st to Mid-West Moving and Storage Company. It is now August 12th 2021, they are still unresponsive. Every email, call and text follow-up was initiated and carried out by the customer and not the company. Very difficult to get a response. Mid-West Moving and Storage are UNPROFESSIONAL! Pre-booking checked on Better Business Bureau and they were Accredited, which apparently means nothing. Reviews online for the company were horrid. As I write this review, their page is updating and all the reviews disappeared. Sidenote cons: Deposit is NON-REFUNDABLE, unless they cancel on you or they cannot meet the date they gave you (and inform you last minute). Pay a fee for every flight of stairs in an apartment building. Pay before they give you a delivery date, it felt as though they were holding my stuff hostage for the whole month. Most stressful move. Most stressful month. Student discounts (maybe other discounts and promos) are only applicable for customers with 3000lbs and over. Over priced. I have all the emails and text messages saved as proof/evidence available if and when it is required.