Had a recurring floor drain backup problem so we called Drainworks to do a camera investigation. J-P was very helpful on the phone and scheduled Matt to come who was very professional and gave us some repair options. We chose to replace a section of cast iron pipe in the basement floor and again J-P was very helpful getting the excavation team out in a couple of days when it was the most convenient for us. Lou came out for the excavation setup and the crew got to work. They covered stairs/carpet with tarps to keep the mess to a minimum, were very neat with the broken up concrete. They finished with new concrete which was well finished. J-P scheduled a follow-up with Matt for the next day and he showed up as promised to do a camera of the new pipe section and a snake of the section that was not accessible before. After snaking a final camera showed that we finally had removed the obstruction causing the recurring problem. Not the cheapest repair, but everyone we dealt with was courteous, professional and helpful finding a way to resolve our drain problem.
- Approximate cost of services:
- $2,800.00
- Company Response
**Thanks Peter** We certainly do appreciate you taking the time to share this experience here with others. It is very rewarding to learn that, from start to finish, you were happy with the courteous, professional and helpful service. Efficiency and Customer service is top priority at DrainWorks and it is nice to know that our efforts were so well received. Thank you for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you will rely on.