Order a shower and chose pick-up point because home delivery was $250 more. Only ever got the order confirmation email from bath depot. Got a call on a Wednesday from the pick-up point and was told to collect within 2 days or pay a penalty for each day we don’t come. I told her we had to borrow a truck and can only come over weekends. The lady on the phone could care less what I said. My husband drives 3 hours to Regina and the pick-up point provided by Bath Depot was wrong, but he found the new place which was quite hidden. It was closed! He had to drive back and refill the truck he borrowed. The next week I get a rude call from the pick-up point people. I told her that we can only come weekends and she was so rude telling me she told me they are closed on weekends which was untrue. She told me that she is sending the shower back to Bath Depot and hung up on me. I emailed Bath Depot for a refund on 12 June 2021 and on hold currently with Bath Depot customer care (8 July 2021). I have been on hold for 1 hour and 15 minutes and no answer so far. I just want my money back! Wish I never bought anything from Bath Depot!
- Approximate cost of services:
- $875.00