Susan Watkin from Toronto

I called Express Rooter given their ratings when my shower handle stopped working. One of their plumbers came and fixed it quickly. I was happy with his speed, knowledge and personality but not happy with how he left my brand new, very expensive cartridge/handle system. He used a wrench to tighten it without anything between it and the fine metal and it scratched it up to the points where the metal covering is missing. It looks terrible. He made no apologies and when I emailed the company with a photo of it I did not receive a signal reply. Very poor customer service.

Michael and his team did a fantastic job removing all of the old caulking around my windows and doors and replacing it. They even went above and beyond and fill gaps in bricks and caulked around all accessible exterior vents. The difference this has made has been incredible. A window company wanted to charge us $1500 and take 2 days and only work above 5 degrees. Gold Seal came out on a very cold and windy day in December and took only 5 hours to complete the entire job. It looks great and I've been passing their name around my development.