VERY UNHAPPY CUSTOMER

This company is fraudulent. June 24 we ordered a bathroom sink fawcett cartridge from Bath Depot in London Ontario. We had to pay a 10% deposit via phone to place our order after Bath Depot checked their online inventory and confirmed they had one in stock that needed to be shipped from their warehouse. Today I receive a call from the Fanshawe Road store that the part in not in stock and when I asked for my refund was told I would need to drive to London to get the $2.82 refund. I spoke to the store manager (at least that is how she identified herself) and was told the store is not authorized to give refunds. She gave me their head office number which is in Quebec and no-one answers the phone - on wait twice for over 15 minutes. Bath Depot has lost all future business from us, and will never be trusted again.