Scott in Langley

I ordered pre-hung doors , hardware , baseboard and casing for my entire house from Chetan ( salesman) I didn’t haggle the price , but I made it very clear I needed the delivery to be on a certain day . In fact , all I really needed was the doors on that day . Well at 4pm on that Monday , my delivery never came . What’s more I never heard from the sales person . I text , called .. plus this guy has “ read messages turned on” so I can see he has seen my texts. But no response . I called and the receptionist told me my order wasn’t ready and it was scheduled for the next day. The salesman called my back soon after and told me I could cancel my order ( not sorry ) or I could accept the delivery fee refunded . I told him I had two guys there that were going to hang my doors and that I had to pay them for the day , so 75$ wasn’t going to cut it. He said that’s the best he could do. I said fine as long as they are there tomorrow. He told me around 3 pm and that someone from accounting would call and give me a refund of 75$. The next day at 3 on nothing had arrived and I had not heard from the sales person , accounting or shipping . I text , I called . Nothing . The receptionist said the salesman wasn’t in and there was no manager available for me to speak to .. it’s 3 pm on a tues .. right .. but after a lengthy hold she told me it was going to be the first delivery the next day . She also mentioned both the day before and than I should be speaking to the salesman . I told her I had tried numerous times . Than Wednesday. I called and text around 10 am to confirm my delivery . The salesman didnt respond .. I wrote again including the fact that I could see he has read my messages this time . To which he became hostile . I will Include screen shots of the conversation if it allows . A receptionist called me and at this time I believe I have been refunded . By far the worst experience I have ever had . I can not understand why any business would think this is ever okay . You would be wise to avoid .