S. Aza

Very very very poor experience with Cole. We asked him to come for an estimate in May. He said he could do on a Monday at a certain time, then changed to later that day, then it was the next day. Things come up, that's fine, life is busy. When he came to see the job he said he could do it no problem, and he could start June 1st. I was surprised that he could come so quickly but was glad as we were hoping to have the basement bathroom and stairway done to list our house. June 1st cam and went and there was no start to our job. Something had "come up" and he didn't want to start our job and then come and go. So we waited. The next week he came, with pressure to have ANY communication from him, kept saying "tomorrow for sure" framed in the bulkhead and left. He said they could move ahead until the electrician came (which he knew electrical had to be done when he came for the estimate). He would come back the next day with the electrician and then "hammer out the basement". We got a text that evening asking if we still wanted it done, which we did. So he said we will be there tomorrow with the electrician. That turned into the electrician will come sometime on Saturday "I will text you when". With NO TEXT or communication, the electrician showed up and wired the bathroom INCORRECTLY and then left. Cole originally quoted that the job would be completed in two weeks with a June 1st start date. It is now the end of June and we have not even heard from Cole on whether he is going to finish the job. No communication since the meeting with the electrician almost two weeks ago and has ignored attempts to see if he is going to finish the job or if there was something wrong with the job. Horrible communication, the little work that was done by his crew seems decent. I mean it is a few 2 x 4s so I can't really judge. The relay of information to the electrician was clearly horrible and was done incorrectly. I try really hard to support local companies but the lack of professionalism in all aspects makes me regret every minute of it. If you are busy, I get it, just tell us you can't do the job and we will find someone else. Don't string people along and then just disappear. It was like the horror stories you hear from contractors, except there is no work done at all.