Eric

Not happy at all! I fully suspect I will need to have my driveway repaved in 2 years despite having ours resurfaced in August of 2020. After the initial request for a quote "Niki" was extremely fast at providing a quote, to my surprise and delight the quote was quite a bit more affordable than the other 3 local competitors. The adage of "you get what you pay for" should have been in the front of my mind..... Immediately after agreeing to the price communication became painful... Luckily I happened to be home when the crew randomly showed up one day to rip up the driveway. At this point the first half of the deposit was paid- as per their instructions. Approximately 8 weeks later despite me asking several times for a approximate date when the driveway would be resurfaced they randomly showed up to surface my driveway.... again thankfully I was home, especially since they needed the hose in my garage which I of course let them use and they to my surprise left in a big tangled ball in my garage. I waited 2 weeks before putting any weight other than foot traffic on the driveway, after the two weeks I parked my wife's vehicle on the driveway and 1 week later my half ton pickup truck. Almost immediately I noticed the driveway was starting to shift and develop ruts. I had hoped this was just settling and that it would even out...... It did not.. I contacted Niki via email at the beginning of 2021 with my concerns, at this point the ruts were so pronounced on the one side of my driveway it looked as if I had a flat or low tire on my truck if I parked there. After several emails I FINALLY got a response, she told me to contact her in the spring. I waited until the spring and sent her a email, and another email and waited and waited. While waiting I rotated my wife's tires on her car and the jack sank right into the driveway! For context it was a cool spring day and my wife has a very normal sized SUV. I sent pictures and emailed Niki again, incase she didn't see my email. Finally I got a email saying that I should have put plywood down and that the driveway is only tar sand and gravel.... Yes I'm aware however I have never had a problem like this before... She told me she would stop by and examine the driveway to verify my complaints of the material being ridiculously soft and developing ruts already... that was weeks ago, I have all but basically given up, congratulations ITAL you took my money, I suspect you make your profit margins by performing poor quality work with substandard material.