Rebekah Q

With COVID and the flood of visitors to the beaches in 2020 we decided we needed a pool for our kids so they could cool down in the summer without being exposed to people. The sales person at the Belleville store was lovely, happy to answer any questions we had. This was a huge purchase for our family and we wanted to get it right. He made us feel like he was in it with us. We paid our deposit at the end of May 2020 and were told we should have installation by the end of June. We ran around to find an electrician and found someone to help us with a deck. End of June arrived with no word. It is COVID times, so we didn't want to bug them but we started phoning to get a date, so we didn't string our contractors along. 90% of the time we were told the only person who knew what was happening was unavailable to speak with us. 80% of our messages went unreturned, and when they were returned we were told our pool was on the next shipment, would be here soon etc etc. This dragged on through the whole of summer until the end of August when we requested we be put at the top of the spring 2021 installation list, as we have young children, and it would be like a punishment to them to watch a pool be installed in the fall to look at for 6 months. Little did we know. We phoned again in March to find out what was happening and nothing had been communicated, and were told our pool was in the warehouse, we would be the 4th pool installed and they would start at the beginning of May, possibly even April. Then nothing. We understand it's COVID and people are busy, and we've tried not to be annoying with our phone calls, but now it's mid June and we are still waiting for our pool to be installed. We finally tracked down someone who knew what was happening (as again, no updates have been given unless we chase them), and there was a "problem" with one of the three pool installs before us and our pool was used to fix the problem. WHY??? And why not tell us? And now we continue to wait. Meanwhile, our neighbors ordered from a competitor's company in April 2021 and had their pool installed May 2021. Like rubbing salt in a wound. And honestly, when people ask about our pool as they look at our neighbor's newly installed one, which company do you think they are going to use? Please install our pool as promised, so our children can enjoy a safe summer!