Maya

I just received the window cleaning service from College Pro in Hamilton, Ontario and wanted to leave a review. I did try going to the college pro website where there is a testimonials page where there are "real reviews" from "real customers", however there is no area in the testimonials page for me to actually write a "real review" from a "real customer". With that being said, I would like to share my extremely disappointing experience. I was supposed to receive a phone call to advise when they would be on their way but no call was received. Once they arrived, I spoke with one of the guys who reviewed what they were supposed to do and confirm the job. Before I accepted the job, I had the salesperson confirm that the windows including frame, eavestrough, fascia would be cleaned by using a pressure washer and chemicals. The workers that came to my home did not have a pressure washer or any cleaners/chemicals in order to clean. They simply took my hose and attempted to rinse the eavestrough and fascia and not actually cleaning anything. I happened to go outside and noticed that there was still dirt and cobwebs everywhere, even an empty bird's nest was left on the eavestrough. I then proceeded to provide the use of my own pressure washer, which they used. However, there were many instances where they needed to go back to actually clean what was claimed as already being clean. At one point, I was walking past a window that was supposedly cleaned and saw it all dirty. At first I tried to give the benefit of the doubt and thought that it was the inside part of the window that was dirty. I tried re-cleaning it on the inside and found that it was actually the outside that was still dirty. I even went with a paper towel and wiped the window, and the paper towel came out black because of the dirt remaining on it. They used the water to rinse the windows, etc but never did anything to actually clean them. Moreover, the salesperson also confirmed that ALL windows would get cleaned and that they were all accessible since they had long enough ladders, but that was not the case either as a window was missed because they could not reach it due to my gazebo being there (which was there when the job was quoted). I was also told that the windows, including the frame and screen would be cleaned. Fortunately, most of the screens on my windows are inside otherwise I'm sure they would have been missed as well. The window frames were missed where I saw cobwebs and dirt on those as well after they were supposedly cleaned. From the ones that I could see, I had to continually ask to have the frames actually cleaned which they eventually did but again not to the level as promised. Overall, the work was not professionally completed. This was an awful experience and I'm not satisfied with the quality of work. I was not able to see/confirm that the windows on the 2nd floor were cleaned properly, but based on the quality of work they did, I'm almost certain that they are not cleaned.