Excellent customer service, until windows were installed. 2 out of the 4 windows were damaged and therefore had to be replaced. 2 large windows in master bedroom and ensuite had california shutters which no longer fit once new windows were installed. NO ONE informed me of this...neither the sales rep OR the guy who came to measure. When I called to complain I was told that it is written in my agreement that they can not guarantee existing window treatments to fit. if I had been told this, I would not have gone ahead with installation. Company was not concerned that I am now out over $4k for window treatments
- Approximate cost of services:
- $11,000.00
- Company Response
Hi Chia, We are sorry that you had this issue with your shutter's not fitting back. I have looked for your file without luck, I would like to look into this for you, Please contact us 416-332-2585