Facsia, Soffit, Gutter, Downspout replacement
Perpetually delayed (sure, weather) but then they decided they want to install while we’re out of town. Said go ahead but worst mistake. Got back to see that it looked “okay” but over the past few years, and every time I have to look at or deal with the system… I see that it was the worst mistake that we’ve made and am actually looking at getting it ALL replaced. Cheapest material possible, workmanship sub par (soffit seams coming apart, gutters streaked completely and impossible to clean, leaf guards garbage, leaking end even though you would think you couldn’t put more silicone. Provided small square downspouts but round gutter inserts so downspouts are crumpled and ill fitting. Downspouts are 2.5 x 2.5 but there’s little on the market for terminating that size at ground level. I do everything around this house myself and this is one of the only jobs I’ve outsourced and regret it right from the start. Complained about it after about year 2 and someone came out… and asked what they could do for us but outside of replacing everything, nothing could be done. The material at big box stores are better quality than what was provided but since I couldn’t produce extended gutter lengths and the height of the job, they were hired. Anyway… I’m not impressed at all with the end result and would not recommend this particular product (they probably have premium product but for $8K, I expected something that would last more than a few years) and/or company.
- Approximate cost of services:
- $8,000.00
- Company Response
Hi Gary,
I’m sorry that you had a frustrating experience. We are a family company and aim to support our customers through the entire process.
I understand that it's been several years since we’ve completed this installation for you and we would like to try to help you resolve the situation. We’ve searched for Gary’s in Midland and are unable to find any record of a repair or installation under that name in our files. We keep repair efforts documented as we strive to support our customers.
That being said, your challenges with the quality of the material seem misdirected. We utilize a Canadian national leading manufacturer which is industry and building code-approved. This same material is sold at the big box stores. We have installed this product on thousands of our customer’s homes over the past 12 years and have never received any criticism regarding the material we install.
Although it may be past the workmanship warranty, please call me personally at 705-896-7859 and I will do my best to assist you.
Best regards, Shawn Reynolds.