Bill and his crew are very professional and completed work on time with some difficulty. They installed 3 outlets in 2 bedrooms upstairs where I didn't want them, as well 2 outlets on my main floor were installed in wrong locations. Some face plates not installed as well. Try to be there when work is being completed.
- Approximate cost of services:
- $11,000.00
- Company Response
I sincerely apologize for not being able to resolve your issues resulting in your review on Homestrars almost 5 months after completion of the work at your home.
August 22, 2012, I emailed you with the following attachments: Final Progress Report, ESA Certificates of Inspection, Invoice and other documents and the following comments:
This job was quite challenging as there were a lot of devices installed in past renovations that were connected to K&T circuits using hidden junction boxes. We have to run new circuits to these devices to eliminate all K&T circuits and the challenge was to find the junction boxes and figure out the wiring serving these devices.
We have been keeping you and Maria informed every time we encountered the surprises. Unfortunately, the problems have to be resolved or else they will not work when we disconnect the knob and tube wiring. We managed to figure out the previous wiring and save you the additional cost of rewiring all these devices.
We started the job on August 16, 2012, with instructions that you would patch the holes. At the beginning of the job when we walked through the job with your wife, all device locations were marked with green painters tape and labelled with the corresponding breaker number. i would think that you would have reviewed with your wife that evening. I was told you are planning renovations on the G/F and the wall between the dining room and hallway would be removed. Receptacles on the ground floor were approved by your wife and installed with these considerations of limiting the holes and your future renovations.
On Aug. 17. Tim the project leader informed your wife that the north exterior wall had solid foam insulation, and trenching the wall would be required to install devices on that wall for the 2/F. Trenching (cutting a 1-2” swath down the wall) thus destroying the wall paper
On Aug. 18. We were instructed to limit the holes and preserve the wall paper in the two kid’s room on the 2/F. Therefore, receptacles that would require destroying the wall paper were discussed with your wife and new locations were picked on the adjacent wall within 2ft of the original.
I hope readers can see that we try to be very detailed and keep the client informed with progress reports. I am sorry that you were not happy the receptacle locations.KNT Electric will take your comments and learn from them so that we can provide better service to our clients.